Important Update: Our Response to Coronavirus (COVID-19)

We Care Clean

Your health, welfare and safety are paramount when you stay at a Best Western hotel. Noting that the news is dominated by Coronavirus, we wanted to reach out and let you know that we have asked our hotels to implement increased guest room and hotel common area cleaning protocols and processes.

We are closely monitoring the guidance of the World Health Organization, the Robert-Koch-Institute and the Centers for Disease Control and Prevention regarding the spread of the virus.  Our focus is to ensure we meet our guest needs while doing our part to keep you, our associates, and our communities safe.

We want you to stay healthy. Therefore, we have once again strengthened our already very strict cleanliness and hygiene regulations:

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Regular cleaning and disinfection of public areas according to tested hygiene regulations

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Intensive hygiene measures when cleaning the guest rooms after each stay

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Regular intensive cleaning of contact surfaces such as key cards, door handles, elevator buttons, light switches etc.

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Enlarging the spaces between seats and tables to ensure a minimum distance

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In all public areas (lobby, public toilets, etc.) dispensers with virus-suitable disinfectants are available

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Protection in public hotel areas with spacers, plexiglass walls and protective masks for all employees

You can feel safe with us

Numerous Best Western Hotels have also taken further hygiene measures, so that you can enjoy your stay even more. You can find those additional information while searching for a hotel conveniently at a glance:

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Help us to stop Corona: 

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Wherever possible, keep a minimum distance of 1.5 meters from other people

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We kindly ask you to wear a mouth-nose cover as a textile barrier (own mask or scarf, or ask at the reception for a mask)

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Avoid shaking hands

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Wash your hands regularly and thoroughly for at least 30 seconds with soap and water.

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Keep your hands out of your face

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Sneezing and coughing into your elbow is one of the important preventive measures. Please keep the greatest possible distance.

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If you feel sick, please inform the reception

Information about your hotel reservation / cancellation of hotel bookings

If you have an existing reservation, we look forward to seeing you and want to reassure you that we are taking every reasonable precaution to promote a safe and healthy environment. However, please contact the hotel in advance to ensure that your hotel stay can take place as planned.

Due to the current situation, we are increasingly receiving requests for cancellations. Please note the following:

  • If a hotel or a (destination) area is quarantined or generally inaccessible, there is force majeure. In this case, you can cancel your hotel booking free of charge - regardless of the rate booked. It is important that this has been confirmed by the authorities.
  • If you wish to cancel your reservation free of charge and your booked hotel is not in an area that has been officially quarantined: From a legal point of view, the hotel can insist on payment of the expenses for overnight accommodation. This means: Unless you have booked a rate that can be canceled free of charge, you do not have an extraordinary right to free cancellation or reimbursement of stays already paid.
  • Of course it is important to us to have a mutual agreement between our guests and our hotels. If you want to postpone or cancel your reservation, please contact the hotel directly to find an individual solution for your reservation or call our reservation hotline. However, since the situation is also a special challenge for the entire hotel industry, we ask for your understanding if goodwill regulations are not always possible.
  • We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further help.

We are there to help you!

If you need further assistance in changing or cancelling your reservation, please send us an e-mail with your request to and we will contact you as soon as possible.  We are also available for telephone information at the following toll-free telephone numbers. We are personally available for you by telephone Monday to Friday from 8:00 to 20:00 and Saturday from 9:00 to 13:00

Germany: +49 800 2125888
Austria: +43 800 295194
Switzerland: +41 800 552344

For all other countries, please check for your corresponding reservation office:

Should you have any questions about business trips, conferences or group trips, please contact us.

We are more than happy to help you from Monday to Friday.

The Best Western Conference Desk:
Telephone: +49 6196 4724-280
Fax: +49 6196 4724-60

The Best Western Group Travel Service:
Telephone: +49 6196 4724-350
Fax: +49 6196 4724-60

The Best Western Corporate Service:
Telephone: +49 6196 4724-260
Fax: +49 6196 4724-60

Information for Best Western Rewards® Members

If you are a Best Western Rewards® program elite status member, we will protect your current status through January 31, 2022 without the need to fulfill the necessary annual stay qualifications. We understand your travels may have been interrupted by COVID-19 through no fault of yours.

You are our loyal customer and we appreciate your business. Your health and well-being are our highest priority and we truly appreciate the trust that you place in us when you choose to stay at a Best Western.